Privacy Policy

Effective date: 20 July 2026

This Privacy Policy explains how Vegas Hunter Casino (referred to as “Vegas Hunter Casino”, “Vegas Hunter”, “we”, “us”, or “our”) collects, uses, stores, and protects personal information of visitors and registered players who use our website and services in New Zealand.

By creating an account, using our website, placing bets, making deposits or withdrawals, or contacting our support team, you confirm that you have read and agree to this Privacy Policy.

1. Who We Are

Vegas Hunter Casino provides online casino and related services to eligible players located in permitted jurisdictions. This Privacy Policy is intended for users accessing our services from New Zealand.

For any privacy-related questions, you may contact us at:

Vegas Hunter Casino – Privacy Team
Email: [email protected]

2. Scope of this Privacy Policy

This Privacy Policy applies to personal information we collect when you:

• Visit or use our website via desktop or mobile browser
• Use our mobile apps
• Create and manage a player account
• Play casino games, place bets, or join tournaments
• Use our payment services to deposit or withdraw funds
• Subscribe to our marketing communications
• Contact our customer support or VIP team

This Privacy Policy does not apply to third-party websites, payment providers, game studios, or social media platforms that may be linked from our site. These third parties have their own privacy policies.

3. Legal Basis for Processing

We process your personal information on the following legal grounds, as recognised under applicable privacy laws:

• Contract performance: To set up and run your account and provide our services
• Legal obligations: To meet anti-money laundering (AML), counter-terrorist financing, age verification, tax, and other regulatory duties
• Legitimate interests: To prevent fraud, protect our systems, improve our services, and manage our business
• Consent: For some marketing, cookies, and optional features you choose to enable

4. Information We Collect

4.1 Information You Provide Directly

When you register, deposit, withdraw, or contact us, we may collect:

• Full name
• Date of birth
• Residential address
• Email address
• Mobile or phone number
• Account username and password
• Preferred language and currency
• Country of residence
• Copies of identity documents such as passport, driver licence, national ID
• Proof of address such as utility bill or bank statement
• Proof of payment method ownership, such as redacted card copy or e-wallet screenshots
• Information included in your communication with support or VIP team

4.2 Payment and Transaction Information

To process deposits, bets, wins, and withdrawals, we may collect:

• Deposit and withdrawal history
• Payment method type (for example, card, e-wallet, bank transfer, crypto)
• Amounts, currencies, and transaction timestamps
• Wallet addresses for cryptocurrency operations
• Limited card details such as card type and masked card number (we do not store full card numbers in clear text)

4.3 Gaming and Usage Information

To run our services and meet regulatory rules, we collect:

• Login and logout times
• IP address and approximate location (country, city)
• Device details (type, operating system, browser)
• Game session data such as games played, bet size, results, time spent
• Bonus use, loyalty points, and VIP level
• Communication history with customer support

4.4 Technical and Cookies Information

We may use cookies and similar technologies to collect:

• Pages visited, clicks, and scroll behaviour
• Referring page or campaign source
• Time spent on the site
• Device identifiers and session IDs

You can manage cookie settings via your browser or, where available, through our on-site cookie controls.

5. How We Use Your Information

We use personal information for the following purposes:

5.1 Account Creation and Management

• Register and verify your account
• Confirm your age and eligibility to use our services
• Maintain login details and account security
• Update your profile, preferences, and settings

5.2 Providing Gaming and Betting Services

• Enable access to casino games and features
• Manage bets, wagers, and game outcomes
• Award bonuses, free spins, loyalty points, and VIP rewards
• Organise tournaments, lotteries, and promotional events

5.3 Payments and Financial Operations

• Process deposits and withdrawals
• Handle currency conversion if needed
• Confirm ownership of payment instruments
• Keep financial records for accounting and audit

5.4 Legal and Regulatory Compliance

• Meet AML and counter-terrorist financing obligations
• Carry out know-your-customer (KYC) checks
• Detect and prevent fraud, money laundering, and abuse of bonuses
• Enforce our terms and conditions and important rules such as one-account policy and age limit

5.5 Security and Integrity

• Protect your account from unauthorised access
• Monitor unusual account activity
• Secure data against loss, theft, or misuse

5.6 Customer Support and Communication

• Respond to your questions and requests
• Provide service messages about your account, payments, and security
• Send mandatory notifications such as changes to terms, system alerts, or account issues

5.7 Personalisation and Improvement

• Analyse how our services are used
• Improve website layout, features, and user experience
• Offer content that is more relevant to your interests

5.8 Marketing and Promotions

• Send news about offers, bonuses, new games, and events if you have given consent, or where law allows
• Show targeted messages on our website and in email

You may opt out of marketing emails at any time by using the unsubscribe link in our messages or by contacting us.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to support core functions and improve your experience.

6.1 Types of Cookies We Use

• Essential cookies: Required for login, account management, and secure services
• Performance cookies: Help us measure visits and performance of pages
• Functionality cookies: Remember your preferences such as language, currency, and saved settings
• Marketing cookies: May be used to deliver more relevant promotions or limit how often you see a message

6.2 Cookie Management

You can block or delete cookies in your browser settings. If you choose to block essential cookies, parts of the website or app may not work properly.

7. How We Share Your Information

We may share personal information in a limited way and only where this is lawful and necessary.

7.1 Service Providers

We may share information with trusted third parties who help us run our services, such as:

• Payment processors and banks
• Identity and age verification providers
• Fraud prevention and AML partners
• Game providers and platform partners
• Customer support platforms and communication tools
• Data storage and hosting providers
• Analytics and marketing service providers

These parties are required to keep your information confidential and use it only for the agreed purpose.

7.2 Regulatory and Legal Authorities

We may disclose information when required by law, regulation, court order, or enforcement agency, for example:

• To comply with AML and gambling regulations
• To respond to official requests from regulators or law enforcement
• To protect our rights, property, players, and the public

7.3 Business Transfers

If we undergo a business change such as merger, sale of assets, or restructuring, your data may be transferred as part of that process. If this happens, we will ensure that your rights remain protected.

7.4 With Your Consent

In some cases, we may ask for your explicit consent before sharing your information with third parties for specific purposes not covered in this Privacy Policy.

8. International Data Transfers

Because we work with global service providers and partners, your information may be processed in other countries outside New Zealand. Laws in those countries may offer a different level of privacy protection than in your home country.

Where required, we use suitable safeguards such as contractual clauses and strict internal controls to help protect your personal information during such transfers.

9. Data Security

We apply technical and organisational security measures to protect your data from unauthorised access, loss, or misuse. These measures may include:

• Encryption of data during transfer
• Firewalls and network security controls
• Access controls based on roles and need-to-know principle
• Two-factor authentication options where supported
• Regular monitoring and system logging

Despite our efforts, no system is completely risk-free. You are responsible for keeping your password confidential, using strong login details, and protecting your devices from unauthorised access.

10. Data Retention

We keep personal information only for as long as required for the purposes described in this Privacy Policy, or as long as law requires us to do so. In general, we may retain data for:

• The active lifetime of your account
• A period after account closure to meet AML, gambling, banking, tax, and record-keeping requirements
• The time needed to resolve complaints, disputes, chargebacks, or investigations

When data is no longer needed and there is no legal duty to keep it, we will delete or anonymise it.

11. Your Rights

Subject to applicable privacy laws and some limits, you may have the following rights over your personal information:

11.1 Right of Access

You may request confirmation of whether we process your personal data and, if so, receive a copy of that data and related information.

11.2 Right to Rectification

You may ask us to correct inaccurate or incomplete personal information we hold about you.

11.3 Right to Erasure

You may request deletion of your personal data, subject to legal and regulatory retention duties. We may not be able to delete information that we must keep for AML, gambling, tax, or dispute reasons.

11.4 Right to Restriction

You may request that we limit the processing of your data in certain situations, for example while we check the accuracy of information or consider an objection.

11.5 Right to Object

You may object to processing based on our legitimate interests, including direct marketing. If you object to marketing, we will stop using your data for that purpose.

11.6 Right to Data Portability

You may request a copy of certain information in a structured, machine-readable format and ask us to transfer it to another provider where technically possible.

11.7 Right to Withdraw Consent

Where processing is based on your consent, you may withdraw consent at any time. This will not affect processing before withdrawal.

To exercise any of these rights, contact us using the details in the “Contact Us” section. We may need to confirm your identity before acting on your request.

12. Age Restrictions

Our services are strictly for adults aged 18 years and over. We do not knowingly collect or keep data relating to minors. If we become aware that a minor has provided information or used our services, we will take steps to close the account and remove data, subject to legal duties.

13. Responsible Gambling and Self-Exclusion

We support responsible gambling and provide tools to help you manage your activity, such as deposit limits and self-exclusion options.

Where you choose to self-exclude or set responsible gambling controls, we will process and store the relevant data to apply these limits and prevent further gaming activity during the chosen period. This may include sharing limited information with our internal teams to enforce your request.

14. Anti-Money Laundering and Verification

To comply with AML and related regulations, we must verify customer identity and monitor activity for suspicious behaviour. This includes:

• Checking identity documents and proof of address
• Reviewing payment methods and sources of funds in some cases
• Monitoring transactions and betting patterns
• Reporting suspicious transactions to competent authorities where required

These duties may limit your ability to object or request deletion of certain data, as we are legally required to keep some records for a fixed period.

15. Marketing Communications

15.1 Email and Direct Marketing

With your consent, or where allowed by law, we may send you:

• Welcome offers and new player promotions
• News about ongoing bonuses, tournaments, and VIP events
• Updates about new games, features, and payment methods

You can unsubscribe at any time by clicking the link in our emails or by contacting our support team.

15.2 In-Account Messages and Service Notices

We may send system messages within your account for security alerts, policy updates, responsible gambling notices, and other service-related reasons. These are not marketing and may still be sent even if you opt out of promotional emails.

16. Third-Party Links and Content

Our website may show links to third-party websites, games hosted on partner platforms, payment providers, or social media pages. We are not responsible for the privacy practices of these third parties.

We recommend reviewing the privacy policies of any third-party service you choose to use.

17. Automated Decision-Making and Profiling

We may use automated tools to:

• Assist in fraud detection and AML checks
• Apply self-exclusion and responsible gambling rules
• Show relevant offers, games, or bonuses

Where such tools have significant effects on you, we will, where required by law, provide meaningful information about the logic involved and the possible consequences, and offer options to request human review.

18. Do Not Track and Similar Signals

Some browsers allow you to send a “Do Not Track” signal. Our services may not respond to all such signals, as there is no single common standard. You can manage tracking mainly through cookie settings and advertising preferences in your browser or device.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, options, or legal requirements.

When we make significant changes, we will take reasonable steps to inform you, such as posting a notice on our site, updating the “Effective date” above, or sending a message to your registered email address.

Your continued use of our services after an updated policy is posted means you accept the changes.

20. How to Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to exercise your rights, please contact us:

Vegas Hunter Casino – Privacy and Data Protection
Email: [email protected]

We will review and respond to your request within a reasonable time and in line with our legal duties.

21. Additional Information for New Zealand Users

This section provides extra information for users based in New Zealand.

21.1 Your Choices

• You may update your account details using your profile settings
• You may limit certain types of cookies using browser controls
• You may adjust marketing preferences at any time

21.2 Complaints

If you are not satisfied with how we handle your personal information, we encourage you to contact us first so we can review your concerns. You may also have the right to raise a complaint with a relevant privacy authority in your jurisdiction.

22. Summary Table of Key Practices

For more information about our services and terms, please visit vegashunter.co.nz.